FAQ 

You just found where to sell your gold and it is right here at Simply Gold. As an online gold buyer, we have a very low overhead which means more money for gold, more money for jewellery or broken jewellery and all this through our outstanding customer service. Now here are more raisons!

10 Raisons why you should!

1. We believe in honest and fair payouts

2. We provide outstanding customer service

3. 90% of our customers are satisfied with their payouts

4. Direct Pay Pal deposit or check options

5. You get paid in 24th to 48th

6. We give 10% commissions through our Refer a Friend program (Learn How)

7. 100% customer satisfaction or items returned to you at NO COST

8. Easy, secure and pleasant transaction

9. Convinient, you sell from the comfort of your home

10. Simply because you deserve more

Request your Simply Gold Pak today!

A. Simply Gold has a large purchasing volume and is also a web operated business which means we have a very low overhead comparing to traditional stores. At the end this means money for you

A. We accept anything containing gold, silver, platinum, and other precious metals, such as necklaces, charms, bracelets, rings, earrings, cufflinks, pins or other jewellery. We also accept coins, collectibles, decorative pieces, silver flatware or even dental work. We do not accept or provide any payments for watches, timepieces or coins that are current and legal tender in Canada or elsewhere. We will not pay for the artistic value of the items send. We do not purchase plated gold. If you have any items with the following markings, please do not include them with your shipment: GE or GF - Gold Filled | RGP - Rolled Gold Plate | EPNS - Electroplated Nickel Silver | HGE - Heavy Gold Plate | GS - Gold Shell | GP - Gold Plate.

A. Yes. You will be covered on the loss of your package up to $100.00CDN by Canada Post If you feel that you would like to have your items insured for more than $100.00CDN, it will be your responsibility to ensure that your items are insured for the amount you feel is necessary. Purchasing additional insurance can be done at any Canada Post outlet.

A. Each payment we issue to our customers is different, depending on the contents and the quantity. Our payments are competitive and extremely fair. We guarantee you will be happy with the payment or we will send you back your precious metal at no cost to you insuring the return mail up to a maximum of $500, no questions ask. Please visit our What we pay page for more info.

A. We are not currently providing any payments for, nor will we return any non-precious metal materials to you. If the stone is of value to you we recommend that you remove it before sending in your items. Our appraisal will be based solely on the precious metal value.

A. As soon as our appraisal is complete and a value has been determined, we will send you a check and notify you via e-mail. This is 24h to 48h after receiving your items.

A. Once the package is received in our facility, we carefully unpacked, weighed and test to determine the value of your goods. All this process is videotape for your protection keeping your package secure at all times.

A. Our offers are very competitive and we are confident that you will be satisfied with your payout. If for any reason you wish to cancel the transaction, simply have your check return to Simply Gold no later than fourteen (14) days of the date on the check or send us back the payment we issue to you via Pay Pal transfer within fourteen (14) days and we will return your merchandise to you at no cost. If we do not hear from you or do not receive return of the payment within fourteen (14) days calendar from the date the check was issue or pay pal transfer was issue, you will be deemed to have accepted the offers payment. If your payment is cashed or deposited in a bank or any other financial institute, this will constitute an acceptance by you of our offer of payment. The transaction will be deemed final and completed. The goods will be processed for refinement.

A. Nothing! It is completely free. There is no obligation once you have received your Simply Gold kit